Terms of Service

1. Introduction

  • Welcome to Charlotte (“Company”, “we”, “us”, or “our”)!
  • These Terms of Service (“Terms”) govern your access to and use of our website, charlottecakeatelier.com, and any related services provided by Charlotte (collectively referred to as the “Service”).
  • Your use of our Service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
  • By accessing or using our website, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy (together referred to as the “Agreements”).
  • If you do not agree to these terms, you should not use the Service. If you have any questions or concerns, feel free to contact us at charlottecakeatelier@gmail.com, and we’ll be happy to assist you.
  • These Terms apply to all users, including visitors, customers, and anyone accessing the website. Please review these terms carefully. Continued use of our website or services implies acceptance of these conditions.

2. Communications

  • By using our Service, you consent to receive newsletters, promotional materials, and other updates from us. You can unsubscribe from these communications anytime by clicking the unsubscribe link or emailing us at charlottecakeatelier@gmail.com.

3. Purchases

  • When purchasing any product or service through our Service (“Purchase”), you may be asked to provide certain information relevant to your transaction, such as your credit or debit card number, card expiry date, billing address, and shipping details.
  • You confirm that (i) you have the legal authority to use the payment method provided, and (ii) all information you submit is accurate, complete, and truthful.
  • We may utilize third-party payment processors to facilitate transactions. By submitting your information, you authorize us to share necessary details with these providers in accordance with our Privacy Policy.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to issues like product availability, errors in pricing or descriptions, order inaccuracies, or suspicion of fraud or unauthorized activity.

4. Competitions, Sweepstakes, and Special Offers

  • Any competitions, sweepstakes, or special offers (“Promotions”) available through our Service may be governed by separate terms. If you take part in any Promotion, please ensure you read the specific rules and our Privacy Policy. Should any conflict arise between these Terms and the Promotion rules, the Promotion rules will prevail.

5. Returns, Cancellations & Refund Policy

     1. Returns

    • As all our products are freshly made to order, we do not accept returns.
    • For any concerns, you can reach us at charlottecakeatelier@gmail.com or via WhatsApp at +91 9650611663.

     2. Order Cancellations

    • Orders can be cancelled up to 36 hours prior to the scheduled delivery time. If cancelled within this window, a full refund will be processed. Please allow 3–5 business days for the refunded amount to reflect in your account.
    • Cancellations requested less than 36 hours before delivery are not eligible for a refund, as preparations for your order would have already begun.
    • Same day order cancellations are not eligible for any refund.
    • In the event of unforeseen circumstances, Charlotte reserves the right to cancel an order. Should this occur, customers will be notified in advance, and a full refund will be issued within 3–5 business days.

6. Content

  • All content displayed on or accessed through this Service is owned by Charlotte Cake Atelier or used with permission. You are prohibited from distributing, modifying, transmitting, reproducing, downloading, reposting, copying, or using any content, in whole or in part, for commercial or personal purposes without obtaining explicit prior written permission from us.

7. Prohibited Uses

  • You agree to use the Service solely for lawful purposes and in accordance with these Terms.
  • You must not use the Service to:
    1. Violate any applicable laws or regulations.
    2. Exploit or harm minors in any way, including exposing them to inappropriate content.
    3. Send unsolicited advertising, spam, junk mail, or similar materials.
    4. Impersonate Charlotte Cake Atelier, its staff, other users, or any third party.
    5. Infringe on others’ rights or engage in illegal, threatening, fraudulent, or harmful activities.
    6. Interfere with or restrict others’ use and enjoyment of the Service, or act in a way that harms or offends Charlotte Cake Atelier or its users.
    7. Furthermore, you must not:
    8. Overload, damage, or disrupt the Service or interfere with others’ use, including real-time activities.
    9. Use automated tools (robots, spiders, scrapers) or manual methods to access, monitor, or copy content without permission.
    10. Deploy any software or routines that disrupt the Service’s proper functioning.
    11. Introduce viruses, malware, or other harmful code.
    12. Attempt unauthorized access or disrupt servers, databases, or related infrastructure.
    13. Launch denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
    14. Manipulate or damage Charlotte Cake Atelier’s reputation or ratings.
    15. Engage in any other conduct that disrupts the Service’s operation.

8. Analytics

  • We may engage third-party service providers to track and analyze how users interact with our Service.

9. Intellectual Property

  • All original content, features, and functionality of the Service (excluding user-generated content) are the exclusive property of **Charlotte Cake Atelier** and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws both within India and internationally. Our trademarks may not be used in connection with any product or service without obtaining prior written consent from **Charlotte Cake Atelier**.

10. Copyright Policy

  • We respect the intellectual property rights of others and are committed to addressing any claims of copyright or intellectual property infringement related to content posted on our Service.
  • If you are a copyright owner, or authorized to act on their behalf, and believe that your copyrighted work has been used in a way that constitutes infringement, please submit your claim via email to charlottecakeatelier@gmail.com with the subject line “Copyright Infringement.” Include a detailed description of the alleged infringement as outlined in our “DMCA Notice and Procedure for Copyright Infringement Claims.”
  • Please be aware that submitting false or bad-faith claims may result in liability for damages, including legal costs and attorney’s fees.

11. Feedback and Issue Reporting

  • If you provide feedback or suggestions to Charlotte Cake Atelier (via charlottecakeatelier@gmail.com or third-party platforms), you agree that we may use it freely without any obligation to you. You waive any rights to the feedback, and it may be used, modified, or shared by us for any purpose, including product development or marketing.

12. Third-Party Links and Services

  • Our Service may contain links to third-party websites or services that are not owned or operated by Charlotte Cake Atelier. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites.
  • We make no warranties about the offerings of any third-party websites or individuals. You agree that Charlotte Cake Atelier is not liable for any damage or loss caused by your use of or reliance on content, goods, or services from such sites.
  • We strongly recommend reviewing the Terms of Service and Privacy Policies of any third-party websites you visit.

13. Disclaimer of Warranty

  • The services provided by the Company are offered "as is" and "as available." The Company makes no guarantees or warranties, express or implied, about how the services operate or the accuracy or reliability of any information, content, or materials provided. You use the services at your own risk.
  • The Company and anyone associated with it do not guarantee that:
  • The services or content will be complete, secure, reliable, accurate, or always available.
  • The services will be free from errors, interruptions, viruses, or other harmful elements.
  • Any issues will be fixed, or that the services will meet your personal needs or expectations.
  • To the fullest extent allowed by law, the Company disclaims all warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • This disclaimer does not affect any rights or warranties that cannot be legally excluded under applicable law.

14. Disclaimer of Warranty

  • The services offered by the Company are provided “as is” and “as available.” The Company makes no express or implied warranties or representations regarding the operation of the services, or the accuracy, completeness, or reliability of any information, content, or materials provided. Your use of the services is at your own risk.
  • The Company and its affiliates do not guarantee that:
  • The services or content will be complete, accurate, secure, reliable, or continuously available.
  • The services will be free from errors, interruptions, viruses, or other harmful components.
  • Any defects will be corrected, or that the services will meet your specific requirements or expectations.
  • To the maximum extent permitted by applicable law, the Company disclaims all warranties of any kind, whether express, implied, statutory, or otherwise — including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • This disclaimer does not limit or exclude any warranties or rights that may not be lawfully excluded under applicable law.

15. Governing Law and Entire Agreement

  • These Terms shall be governed by and interpreted in accordance with the laws of India, without regard to any conflict of law provisions.
  • The Company’s failure to enforce any right or provision under these Terms shall not be deemed a waiver of such rights. If any part of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue to remain valid and in full effect.
  • These Terms represent the entire agreement between you and the Company concerning the Service and replace any prior agreements or understandings related to the Service.

16. Modification and Suspension of Service

  • We reserve the right to modify, suspend, or discontinue our Service, including any materials or features provided through it, at our sole discretion and without prior notice. We shall not be held liable if, for any reason, all or any part of the Service becomes unavailable temporarily or permanently.
  • Additionally, we may occasionally restrict access to certain parts or the entirety of the Service for some or all users, including registered users.

17. Changes to Terms

  • We may update or modify these Terms at any time by posting the revised version on this site. It is your responsibility to review the Terms regularly.
  • Your continued use of the Platform after the updated Terms are posted constitutes your acceptance of and agreement to the changes. You should check this page frequently to stay informed of any updates, as they are legally binding.
  • If you continue to access or use our Service after any changes take effect, you agree to comply with the revised Terms. If you do not agree with the updated Terms, you must stop using the Service immediately.

18. Waiver and Enforceability

  • No waiver by the Company of any term or condition in these Terms shall be considered a continuing waiver of that term or condition, nor shall it be interpreted as a waiver of any other term or condition. Furthermore, the Company’s failure to enforce any right or provision under these Terms shall not be deemed a waiver of that right or provision.
  • If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable for any reason, that provision shall be removed or limited only to the extent necessary, so that the remaining provisions remain fully effective and enforceable.

19. Acknowledgement

  • By using our Service or any other services we provide, you confirm that you have read and agree to comply with these Terms of Service.